AKANJI SARAH OLUSAYO
Customer Service & Sales Professional
Ikorodu, NG.About
Highly motivated and results-oriented professional with a proven track record in customer care, sales, and administrative support. Adept at building strong customer relationships, resolving complex inquiries, and driving product adoption. Possesses strong communication, problem-solving, and multitasking abilities, committed to contributing to organizational success through dedicated service and efficient operations.
Work
Spectranet Limited
|Customer Service Executive
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Full Time
Summary
Working with the company for over 2 years, I have honed my skills in resolving customer inquiries, addressing concerns, and fostering positive client relationships. My approach combines a deep understanding of Internet service products and services with a commitment to ensuring client satisfaction at every interaction. In my role, I thrive on the challenges of problem-solving and aim to exceed expectations by providing timely and effective solutions. I am adept at navigating complex customer issues, utilizing my strong communication skills to convey information clearly and professionally.
ISON Xperience, SPECTRANET Ltd
|Customer Care Representative
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Contract
Summary
Provided comprehensive customer support and technical assistance for a telecommunications company, ensuring high levels of customer satisfaction and efficient resolution of inquiries.
Highlights
Effectively communicated with diverse customer base through phone and email channels, resolving inquiries and providing support.
Provided expert guidance on products, pricing, network coverage, and service availability, enhancing customer understanding and trust.
Collaborated cross-functionally with internal departments to address complex customer needs and ensure timely issue resolution.
Maintained accurate and up-to-date customer records by performing precise data entry across multiple platforms.
Delivered technical support, troubleshooting issues and guiding customers through solutions to optimize their service experience.
KWESE, MTN Idi Ape
|Sales Marketer
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Summary
Drove product awareness and sales for a leading telecommunications provider, focusing on customer education and conversion.
Highlights
Successfully advertised new and existing products, generating leads and increasing brand visibility.
Educated both prospective and current customers on product features and benefits, ensuring comprehensive understanding.
Addressed customer inquiries thoroughly, providing satisfactory answers and building trust in product offerings.
Conducted effective customer follow-ups, leveraging persuasive communication to drive product purchases.
Facilitated product activation processes, ensuring seamless customer onboarding post-purchase.
OROLU COMMUNITY MIDDLE SCHOOL
|Subject Teacher (NYSC)
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Summary
Managed classroom instruction and student development as part of the National Youth Service Corps, fostering a positive learning environment.
Highlights
Designed and delivered engaging lessons tailored to diverse student age groups and learning abilities.
Assessed student work, provided constructive feedback, and meticulously maintained records of academic progress and development.
Organized and facilitated extracurricular activities, including educational outings, games, and debates, enriching student experience.
SUNRISE GLOBAL LINK INTEGRATED LTD
|Industrial Trainee (Esstee Table Water)
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Summary
Gained practical experience in production monitoring and quality control within a manufacturing environment during industrial training.
Highlights
Assisted in monitoring production operations, contributing to adherence to quality standards and output targets.
Conducted quality checks to ensure products were accurately filled and sealed, minimizing defects and preventing leakage before packing.
Contributed to quality assurance by participating in sensory analysis of water products.
FLOUR MILLS OF NIGERIA, PLC
|Industrial Trainee (Quality Control Department)
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Summary
Participated in quality control processes and laboratory analysis for flour production, gaining hands-on experience in industrial quality assurance.
Highlights
Performed chemical and biological analyses on flour samples to ensure compliance with quality specifications.
Conducted proximate analysis on flour samples, contributing to nutritional and quality assessments.
Supported the production process of various products, including bread, gaining insight into manufacturing operations.
Verified proper sealing and packaging of products, maintaining product integrity.
Education
Federal Polytechnic Ilaro, Ogun State
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Higher National Diploma (HND)
Food Technology
The Polytechnic Ibadan, Oyo State
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Ordinary National Diploma (OND)
Food Science and Technology
Blessed Comprehensive College
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Senior Secondary School Certificate
Secondary Education
Graceland Model Children School
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Primary School Leaving Certificate
Primary Education
Languages
English
Fluent
Yoruba
Fluent
Skills
Customer Service
Customer Support, Technical Support, Inquiry Resolution, Customer Relationship Management (CRM), Data Entry.
Sales & Marketing
Product Promotion, Customer Engagement, Sales Conversion, Market Education, Product Activation.
Communication
Verbal Communication, Written Communication, Cross-functional Collaboration, Active Listening.
Office Productivity
Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
Problem Solving
Troubleshooting, Issue Resolution, Critical Thinking, Decision Making.
Teamwork & Collaboration
Team Leadership, Independent Work, Cross-functional Teams.
Quality Assurance
Quality Control, Data Analysis, Production Monitoring, Process Improvement.
Adaptability & Learning
Continuous Learning, Quick Learner, Tactical Thinking.
Interests
Community Engagement
Networking, Socializing.
References
References
Available upon request.